Use the form below to submit service requests to Gretna and receive status updates on their progress. You can also submit requests on the go by downloading the new Gretna Connect app to your smartphone.
Citizens who report issues will receive an automated response letting them know that their issue has been received. Once an issue has been assigned, another email will be sent to provide a status update. Please note: not all issues will be able to be immediately fixed. Issues will be completed based on priority-level and budget status. We welcome citizen feedback and will be monitoring the application regularly in an effort to continuously improve its effectiveness.
Trash collection issues should be reported directly to River Birch at https://rbre-la.com/customer-care/, by email at Info@rbre-la.com, or by calling 504-215-9020.
You may also report a concern by calling our Citizen’s Affairs number at 504-363-1501.
If you need to report a concern outside of Incorporated Gretna please submit your request to Jefferson Parish at www.jeffparish.net.
